The waiting area for your massage is just a few seats at the entrance of the gym under the stairs, which isn't very relaxing.
My masseuse arrived 10mins late. I wanted a quiet relaxing massage but unfortunately my therapist kept complaining about how tired she was and that she needed to talk to stay awake.
The room was a box room and was crowded with things. However, the foot massage was more like a sports massage, which I can't complain about as was needed.