Haircut......charged extra for "layers" that didn't happen. Ive never known a salon charge extra for this. Was explicit that my hair was heavy and needed layering to help with that. Was offered volumising shampoo as a separate purchase to help with lift.Ended up with a bob feathered around my face. No layering whatsoever. Agreed for 2 inches cut, ended up more like 5. Went in with " long hair" that again treatment came at an extra cost and came out with a shoulder length bob.