Had gone to another place before Willow and was NOT impressed. Used too hot of wax which left burn marks.
Staff here takes their time, isn't patchy, and much more attentive.
Overall super-quick, but not rushed.
I had half a head of highlights and a rough blowdry treatment. The stylist took time to understand exactly what kind of look I wanted and showed me a range of colours, recommending those that went well together and would blend well with my hair. I am so pleased with the result as it's exactly what I wanted. The actual salon itself was clean and the ambiance very relaxing, highly recommended.
The salon is lovely in a very ambient environment below the hair salon. The treatment used strip wax which should really have been with hot wax for the price and for better results. Otherwise everything was great but you should always use hot wax for this type of treatment.
My stylist was lovely but unfortunately my cut wasn't great. I have think wavy hair and asked for some layers and straight edge bottom, but when I got home and styled my own hair it just felt like it was cut haphazardly without regard for the natural waves. I should have been more instructive I guess!