Had a lovely time at the spa. I had a voucher through Groupon that allowed me and my partner to get a 60 minute treatment and a glass of Prosecco. On the day it seemed like the staff had a few bits going wrong, was running behind and we were unable to get our Prosecco. The treatments were lovely and it’s a lovely spa but just a bit disappointed that I couldn’t get full use of the voucher which was a birthday present.
1st experience of full body Swedish massage and full body exfoliation.
Kind, informative, accommodating, patient and professional staff.
Relaxing environment and great herbal tea.
Exfoliation and massage were amazing, staff were very thorough!
I would rebook x
Having been to other spas, this one seemed slightly unprofessional. We were 5 minutes late, so it could explain not being offering anything on arrival/things feeling rushed. (I did call in advance to explain we were struggling to find the entrance).
However, the main flaws were that the masseuses phone went off quite loudly during the massages and no apology was given afterwards. And unfortunately, in general, the overall energy from the staff was neither warm nor welcoming.
Treatment by Dual ROOM•Back, Neck & Shoulders Massage
an amazing experience. I will be returning as they offer lots of good treatments. staff are polite and welcoming. services are divine. I would recommend heavily the body exfoliation and massage bundle.