Was told abruptly on arrival that I was late, despite having rescheduled over the phone I turned up at exactly the time agreed. Waited half an hour to be seen. Waxing was awkward and messy the lady tried to use as few wax strips as possible, however this caused the wax to clump and stick on my skin and was just gross. I had no confidence in the lady doing it, who seemed new, and took much longer than it should have to do a full leg. I appreciate it's a 'get what you pay for' place, and it's cheap, but to avoid reviews such as this ensure you know what you're doing and ensure you can fit clients in so they're not constantly waiting around. Gave this place enough chances because of value but won't be going back.
Booked a massage for my Wife as she was having back/hip pains after pregnancy. Specifically requested that Farah did the massage, as my Wife enjoyed a previous massage she did. Booked a slot for 4pm, got a phone call to say Farah was unavailable at 4pm & if my Wife could come in at 3pm. I agreed as long as Farah was there. When my Wife arrived, Farah was busy with another client and was seen by someone else. Farah's replacement was very poor (seemed like that she has never given a massage before). Booked a 1 hour session, but the massage lasted only 40 mins. My Wife complained and eventually Farah came in to do the remaining 20 mins (which my Wife enjoyed). Would have given 1 star, if it wasn't for Farah taking over and giving a proper massage. Really disappointing experience for my Wife overall.
I have to admit I was extremely impressed by the bad quality of the treatment. I surely will not go back and I would advise not to go for this treatment. The staff was all right apart from rescheduling, but my eyelashes started to fall out from the day afterwards. Now in other places I never need to infill before 3-4 weeks afterwards and now at 1 week they are to be redone. What's worse is that I was told that treat well made a mistake by putting a 45 minute treatment and that it was actually 20 minutes, so I would need to pay for every 10 minute extra 10£. I paid 10£, completely flabbergasted, and resorted to treatwell only to hear that this is at the discretion of the store. (...!!)