London Ladies Hair & Beauty Clinic Reviews
98 Goldhawk Road, London, W12 8HD
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1857 reviews
It was just amazing !! Relaxing !!
Treatment by Farah•Deep Tissue Massage
Verified review
The service and treatments were excellent. The salon went out of its way to accommodate me after I made a mistake with the original booking. They were very understanding and patient. Farah, who did my treatments, was extremely friendly and professional. Her work is top quality and she works so fast! I'm really glad I went to this salon.
Treatment by Farah•
Eyebrow & Eyelash TintingShow all…
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Great, fast wax. Farah was very entertaining
Treatment by Farah•Ladies' Waxing
Verified review
Staff were very thorough with the leg wax.
Treatment by Farah•Ladies' Waxing
Verified review
Let me start by saying I'm not one to leave negative reviews, and this will be my first time ever in doing so, but something needs to be said.
My experience yesterday was appalling. I booked for a 1hr SPORTS massage in my lunch break. Let me also say that I'm a group exercise instructor and injured so needed a sports massage, not anything else.
I got there 10 minutes early to fill out the usual forms checking for allergies and reasons why you need the massage etc. no one was there to greet me and the hairdresser there just said 'sit down'. I then waited until 1.05 to ask what was happening. Farrah, the lady doing my massage wasn't answering the phone. When she finally did she said she was stuck in traffic. As it was my lunch break, I didn't have time to wait so I politely apologized, said I couldn't wait and asked for a refund - by this time it was 1.20.
This is what I got in response:
'This is London, of course there is traffic. Any salon you go to will have you waiting 15 minutes. We will not issue you a refund as there is a 24 hour cancellation policy so you either come for the massage now or lose your money'
Obviously I went so I didn't lose out on nearly £50.
There was no questionnaire to find out why I wanted my massage (I have a problem with my hamstring, would have been helpful for them to know that!) I could have been allergic to the oils - they wouldn't have known as no health and safety measures were taken (I will be following up on this.) I was rushed into a room that wasn't ready for me and told to undress, as I was doing so, someone walked in without knocking.
I then proceeded to have the worst massage (if you can call it that) I have ever had. It DEFINITELY wasn't a sports massage and could barely be called a deep tissue. She was rubbing her hands over my body with no apparent skill. I went home feeling more tense, cross and £50 lighter. If I could give this salon 0 stars, I would. Disgraceful.
Treatment by Farah•Sports Massage
Verified review
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