Hands down the worst balayage experience I’ve had in 10 years of getting it. Bleach left on for FAR too long, to the point where Valerio must have forgotten about me (the receptionist agreed). Detangling my hair while the bleach was still in - I could literally hear it snapping. Final results were also appalling - chunky, streaky, yellow highlights; nowhere near balayage. Cut was wonky too with random uneven bits. Honestly no words. I paid over £200 to have my hair damaged and fall out. AVOID.
On arrival I waited for staff at reception several minutes before I was noticed, whilst they were busy on their phone.
I wasn't kept long, stylist brought me to his station, I wasn't asked my name or greeted by my name.
Hair trim, very quick, no conversation.
Music was super loud. No offer of a drink.
Stylist stats drying hair, asks how I want it. My hair has natural curl, I asked to keep curly. Uses diffuser, hair very fuzzy, did not look nice. Not enjoyable experience.