I booked a balayage/cut with Danny paying £129. I have dark hair with warm tones and I asked to get lighter ashier with the warm tones taken away. He assured that’s going to be fine however not gonna be blondish as I wanted. was fine with that since i understand that the result is hard to achieve. Also asked for a layered cut. As I have thick hair I needed to pay £50 extra for toner - was cool with that since I know how it works. The result is obviously not distinct when the hair is done and styled the same day, but after a few washes I still see no result whatsoever. My hair still has the same color and my cut is straight rather than layered. I previously complained to Live True about this, and they sent me a total lie of a reply saying I was consulted to get an upgrade (which I never heard of) but also that I might’ve needed a second visit which was also not consulted. Nothing of this was consulted. I asked for money back or a second visit but they couldn’t be helpful. Bunch of liars. So I basically wasted 180£ on an uneven cut and no distinct hair color change. It’s a scam! Wouldn’t recommend!