My appointment was rescheduled by the salon in 1 morning no less than 6 times across 2 different branches - then stylist was running late. I had originally paid for a senior stylist (any one), then was told one wasn’t available in the day and i would get a creative stylist, but no refund for the price difference I had originally paid. I was told if I wanted to cancel I would have to do it through the app - but Treatwell doesn’t offer refunds within 24hr. nightmare organisation/lack of care
Diogo was fantastic. He was friendly, attentive, welcoming and would talk you through each step of the process. Even though he was busy and it was a short appointment it never felt rushed at any point. I am really happy with the results. Thank you!