Jackie & Co - Kensington Olympia Reviews
125 Hammersmith Road, Kensington, London, W14 0QL
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1761 reviews
I actually gave 1 star cause I couldn't give zero - as I did not receive the treatment I booked and receive the worst customer service ever.
I had my appointment booked for 18.20, I called the "salon" at 17.20 to inform them I would've been 5 minutes late and the answer was "Oh we cannot serve you today, the beautician is too busy", hence I explained I booked already via Treatwell and received a reminder email to confirm and didn't mind to wait longer and yet the answer was "I am sorry we cannot help you, we close at 7pm".
Which means, if I wouldn't have called I would've run there to have them telling me they could not assist me?! So disappointing, that is absolutely the worst service ever! And the guy on the phone was even so uncaring. Well if you don't care for your customer... good luck with your business!
Ladies' Waxing
Verified review
Eventually they did a mediocre job with my eyebrows, (she didn't do a great job on the tail on either brow) but it took 15 minutes for 4 people to work out was not there for a wax, but to get them threaded - Despite me telling them repeatedly I was there for a threading. The two beauticians then fought over who was going to do it which led to me being sat in one beauticians chair only to then being taken to another room when she had gone to go and get thread! Completely chaotic and disorganized, won't be coming back here!
Eyebrow Threading
Verified review
Very Nice place, the haircuter wa very Good Nice and managed to do exactly what I wanted. I am very Happy with this expérience.
Ladies' HaircutsShow all…
Verified review
It was clean and it it wasn't expensive, but damn did it hurt. The wax was too hot, she didn't pull my skin taut when removing the wax/strips and a couple of days later my skin is still a little bit irritated. I won't be going here again.
Hollywood Waxing
Verified review
Upon arrival, I was told that they had no received my booking via Treatwell. I still got my haircut but it felt quite rushed - instead of an hour long appointment, I got a wash-cut-blowdry in 20mins. I was not unhappy with the result, but annoyingly they charged me £25 instead of £22.50 as it said ob Treatwell. Won't go to this salon again.
Ladies' Haircuts
Verified review
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