Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
We had a wonderful day, with a spa day for two with afternoon tea. This was a birthday treat for my mum. The spa staff were very friendly, brilliant spa facilities and very relaxing atmosphere - we loved it!
The afternoon tea let the day down a little as some of the sandwiches were beginning to go stale, we did raise this with staff. Overall we had a great day.
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It was good day out but food in resturant is very expensive .the colleagues were wonderful ,we had waiting for food long time.
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Excellent relax,thank you,definitely be back soon! Friendly staff,good massage ,not far from my house,so i can come any time! Perfect
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Hannah the attendant of the spa was not so helpful plus did not act upon my requests, made me get late to my next appointments forgetting to book a table for afternoon tea after my spa as I asked to do.
Plus in the restaurant the food was served without napkings and knife and fork , there was no waiters around for about 10 minutes and we end up unsatisfied and hungry.
What a shame Hilton is not training staff to their standards!!!!!!
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On the whole it is a lovely place but the layout was a bit out. You had to go upstairs for the relaxation room and hot drinks (on the plus side these were complimentary.) The spa, jacuzzi or what ever it was wasn't really hot enough to relax in or big enough to swim in to keep warm, but water jets were amazing and really hit the spot. The food was a little pricey, but a lovely restaurant and the food was good, so worth it. The loungers were a bit sparse but everyone sort of rotated round so it never felt crowded. To be fair for the price it was really good value, a lovely spa, a lot better than most of the hotel spas we have used in the past.
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