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Venue rating

4.1

211 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Spa at Hilton London Heathrow Airport Terminal 5
Imagine Spa at Hilton London Heathrow Airport Terminal 5
Hilton London Heathrow Airport Terminal 5,
Poyle Road, Colnbrook, Berkshire, SL3 0FF
United Kingdom

Hotel Spa

Imagine Spa at Hilton London Heathrow Airport Terminal 5
Hilton London Heathrow Airport Terminal 5,
Poyle Road, Colnbrook, Berkshire, SL3 0FF
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 9:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at Hilton London Heathrow Airport Terminal 5 part of Imagine Spas

Imagine Spa at Hilton Heathrow Airport Terminal 5 is a stunning, 5 star day spa that has had no expense spared during its development. Our fabulous facilities include all that you need to escape from the stresses and strains of modern life and enjoy some dedicated relaxation time.

The exclusive thermal suite is an advanced heating and cooling experience that will help you to relax and unwind. It features a mineral grotto, aroma steam room, sauna, feature showers and ice fountain all situated around the centre piece hydrotherapy pool. This area is available for you to use at any time during your spa experience.

We have eight beautifully appointed treatment rooms including a double room for those wishing to share their Imagine experience with a friend or loved one. One treatment room contains our heated Hammam table used exclusively with our range of body wraps and exfoliation treatments.

During your time with us, spend a while in the relaxation room, a haven of peace and tranquility. The soothing music and comfortable seating make it the ideal area to unwind in between treatments or chill out after a session in the thermal suite.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 211 reviews

5 stars 86
4 stars 80
3 stars 28
2 stars 11
1 star 6
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (4)
  • Hydrotherapy (27)
  • Rasul and Mud Treatments (2)
  • Steam and Sauna Therapy (112)
  • Face
  • Facials (6)
  • Facials - Men's (1)
  • Fitness
  • Swimming (77)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (8)
  • Hot Stone Massage (4)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Swedish Massage (2)
  • Therapeutic Massage (20)
  • Nails
  • Manicure (3)
  • Pedicure (1)
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Verified review Visited January 2017
Posted 5 days ago
Brilliant from start to finish.

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Verified review Visited December 2012
Posted 3 weeks ago
Great facilities and great treatments. location isn't great. We needed to get a cab to the venue because it was nowhere close to any kind of public transport.

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Verified review Visited December 2016
Posted 1 month ago
The treatment themselves were fantastic. The staff were very attentive and friendly. What let the experience down was the facilities. Several loungers were broken. The 2 hotbeds weren't working. Half of the pools bubbles and jets weren't working. Several tiles were missing in the steam rooms.

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Verified review Visited December 2016
Posted 1 month ago
Extremely disappointed
Totally miss sold.
Spa is tiny with only 6 sunbeds. There were over 8 in the spa at one stage.
Nothing felt relaxing I felt as if I was at the local swimming pool.
Tried to book a massage however fully booked....? Looked to me everyone was in the pool and noone else where.
Over all experience was rubbish we stayed 20 mins then left.
Boring.

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Verified review Visited December 2016
Posted 1 month ago
Only the Fire and Ice wasnotup to parr,because we had to wait 25mins, for fragence spray and when it did come, you smell only a slight scent.

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Verified review Visited December 2016
Posted 1 month ago
Really enjoyed it

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Verified review Visited August 2016
Posted 1 month ago
Since the begging Sophie over the phone, made our journey amazing.
We looking forward to come back!
Julia

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Verified review Visited November 2016
Posted 2 months ago
I went for a Fire & Ice Spa Day Experience for Two People and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 2 months ago
Describe your visit to Imagine Spa at Hilton London Heathrow Airport Terminal 5 Some rooms where not working
No Swimming pool
Very small gym

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Verified review Visited October 2016
Posted 2 months ago
Lovely place missing a few things to make it amazing tho like background spa music everywhere. Tidying up there were towels and cups left in the changing rooms and the relaxation room the whole time we were there also the treatments the therapist needs to ask during if everything is ok and double check what the client is haveing my massage was the wrong one and not firm enough but she never asked or checked with me

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Verified review Visited August 2016
Posted 5 months ago
Lovely day out, very relaxing and enjoyable. We didn't have any treatments and the food was expensive, but lovely quality. Pool was nice for relaxing but not possible to swim in, and really noisy, and the spa seemed really busy! Staff were brilliant and it was kept nice and clean.

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Verified review Visited August 2016
Posted 5 months ago
This was a beautiful spa, lovely relaxed atmosphere. Only drawback was that for us the sauna was too hot - so hot that we couldn't sit on the benches, and touching the door handle to escape felt very close to burning!

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Verified review Visited July 2016
Posted 6 months ago
A fabulous experience. The staff made us feel at home from the moment we arrived and were attentive throughout the day. The treatments we booked were amazing - the best facial I have ever had! Will definitely return and would highly recommend it to friends and family.

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Verified review Visited May 2016
Posted 7 months ago
Once you've purchased the spa day for the date, you need to ring the venue, as they weren't expecting us on the day I had booked for online. Also it was my sister's 60th on the day and were asked if we wanted to go back on another day after travelling there which took us an hour and half to reach from home, no way.... The staff at the reception was uninterested, didn't show us around and unhelpful. We were given towels on arrival. We asked if we could book couple of treatment for a treats for my sister and was told that they were fully booked. Looked like there was no one to do the treatments as the place didn't look busy to me.... No rob or slipper provided, you have to pay. Mineral grotto, was ok as couldn't feel any benefit, heated bed seemed like they weren't on, not even at room temperature, Just had few relaxing loungers. The place is very small. Relaxing room upstairs was small as when four of us, there was no room for us to sit there... Hydrotherapy pool was luke warm, should be hot....., aroma steam room had no aroma, just steam. Sauna was good. Overall ok day, nothing special... As I have been to other spa days which have ben far better than Hilton Spa day. Maybe coz we got discounted tickets we weren't given special welcome.....

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Verified review Visited May 2016
Posted 7 months ago
Went to the Imagine Spa at the Hilton, for the fire and ice experience. The spa itself is very small and so seems full if more that 10 individuals are there at any one time and hence can be noisy. Overall the spa is lovely, it is clean, but could do with one or two more steam rooms, as the spa had treatment rooms that were not being used, and no relaxation areas. On the day we visited some of the facilities were not working, including the heated loungers that were cold so didn't serve a purpose, one of the hydro-jets in the hydro-pool was also not working. People put towels on loungers when not using them, but this probably because there are not enough hooks to hang up robes. The hydro-pool is the best feature of the spa, as is the aroma-steam room, although the scents could have been stronger, the mineral room was a lovely contrast to the heated rooms. Treatwell did a 50% reduction on the usual entry price for the use of this spa (£35 for 2 person), for the facilities on offer, this was priced right. I would visit again as the spa is very clean and the hydro-pool a really nice feature. Overall I have awarded the experience 4 stars.

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Verified review Visited April 2016
Posted 8 months ago
Best steam room I've found!
Staff not really interested unfortunately which is a shame as previous experiences here have been fantastic

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Verified review Visited March 2016
Posted 9 months ago
Very pleasant day and great value for money. Is quite small, which in he morning was fine as there were only a few others there but in the afternoon it got busier. This didn't mean you couldn't enjoy the facilities, but people has put towels on loungers when not using them which was annoying as there was no where let to sit. Probably a bit of an issue for the pregnant lady who was in there with us!

The pool is really lovely, and the steam room gets super steamy! The only disappointment was the "heated beds" which were not actually heated. Staff said they were heated to "room temperature" which seems pointless (how is that different yo a bog standard lounger?!) and probably a bit of a fob off. Also, the facilities said there is a "relaxation room" which we couldn't find.

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Verified review Visited March 2016
Posted 10 months ago
I went for a Fire & Ice Spa Day Experience for Two People and have awarded it 5 stars.

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Verified review Visited February 2016
Posted 10 months ago
I went for a Fire & Ice Spa Day Experience for Two People and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 11 months ago
The spa overall was very well done. When we got there we was informed there was no robes, some customers had been notified previous to arriving. This was not too much of a problem. The changing room was relatively small but it was quite quiet in the morning. The facilities were good and it was very relaxing, however we were not shown around, which made us feel a bit lost. This seemed to be the case with everyone who arrived. The lady who did the manicure was very lovely, and it was very well done. The only bad side was they could've had a bigger variety of colours. Me and my mother had a lovely day and would recommend getting there early to avoid masses of people

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