Using public transport I didnt route plan. I got to T5 only to find it was a £5 bus journey away. This was not only additonal expense but it made us late for our experience. The staff were aware this was a constant issue but acted like a broken record stating that the postcode shows that its not at T5.
We really enjoyed our spa visit and were impressed by the facilities. They definitely exceeded my expectations as, for the price, I didn't expect it to be so good. The hydrotherapy pool was one of the best I've seen. We also really enjoyed the afternoon tea, so overall very good value for money.
Just a couple of criticisms; firstly when we got there there wasn't anyone available to to show us around we were supposed to be found later on but it didn't happen, we had to keep going back to reception to ask how the afternoon tea worked and where things were. Another thing was the lack of privacy in the showers, the doors have completely see through panels which some of our group really did not like.
Had booked this for my father who's always suffered from back stiffness. He came back full of praise for the spa and therapist. The fire alarm went on during treatment but they extended the massage time when he got back. Overall great experience and he has asked me to rebook.