Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
Visited Imagine Spa with my daughter during half term break.
Facilities are clean, well laid out and staff were helpful and efficient.
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Fantastic day - super relaxing Fire & Ice day. Great facilities and an area in the restaurant upstairs which you can go in in your robe for a spot of lunch! One tiny thing would be a lack of loungers around the pool but didn't spoil the day at all especially as there is plenty of room in the relaxing area upstairs. Would definitely recommend.
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The afternoon tea was great, the cakes were really nice and everything was fresh and beautifully presented. The hydrotherapy could have been better, some of the jets stopped working halfway through the day and even though we told the staff, they did not charge them up in time for us to use them again. We were told to wait in the hydrotherapy area for someone to show us around on arrival and after getting changed but no one turned up so we just got on with the day ourselves. The steam room was not very hot, as there was a gap under the glass door. The sauna was perfect, it was really hot but as the steam was not good enough, everyone tended to be in the sauna. My friend thought it was wonderful and would definitely go again but I think there should have been more staff on hand to help and talk to when things stopped working.
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The day was very good value and excellent facilities. The hydrotherapy pool was fantastic. The staff were very friendly. Thoroughly enjoyed it.
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A group of 4 of us went for my sister's birthday. I would definitely recommend.
The only reason I have rated staff as just ok is because the staff member on reception that day was not particularly welcoming, she was quite abrupt. The staff inside the spa itself were great. I had the lava shell massage by Jade (I think!) the massage was great as was Jade. We had the afternoon tea which finished our day off nicely. We will be going back again.
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