Imagine Spa at Hilton London Heathrow Airport Terminal 5 Reviews
Poyle Road, Colnbrook, Berkshire, SL3 0FF
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293 reviews
Absolutely loved this experience, staff were friendly and professional and the facilities were lovely.
Verified review
In the ladies changing rooms there were no lockers available to use as some had keys missing.
This wasted time as I had to wait around for a locker to be available.
The salt grotto facility wasn't even working properly.
Verified review
Would never go there again! Too crowded. Had to wait for a locker as most of the lockers have no keys. Relaxation room is not relaxing at all - uncomfortable seating, no privacy, no ambience.
No proper swimming pool only big Jacuzzi. No space to relax - all beds are occupied by towels.
Went to mud chamber, but couldn't use it as shower inside the chamber was running all the time (suppose to be a steam) and it was far too hot, so had to sit outside and left after 15 mins. No refund offered.
Stay away!
Verified review
Good clean small spa with a wonderful hydrotherapy pool being the main draw. Not enough seating round the pool and no one told us there was an upstairs area. Friendly staff.
Verified review
So utterly disappointed with the whole experience. The food was below average with a huge price tag for average menu. It took 15 minutes to be served and another 50 minutes for food and drinks to arrive. Nobody checked on us so we could prompt the drinks arriving sooner, or to check the status of our order. The spa had broken beds and only six to lay on, all were in use or reserved by guest with their towels. We didn't get shown around so ended up being lost transiting through the spa and restaurant areas. We wittiness guests complaining about their food and then the replacement dish, we had maids hoovering whilst we ate AfternoonTea. We watched waiters ignore guests waiting to be seated in favour of moving furniture around and through the restaurant. We ate in the restaurant for lunch and then afternoon tea before leaving and I'm now at home unwell with stomach pains and D&V, I feel like I have food poisoning! Just spoke with and wrote a huge complaint to the spa and head of catering in case other guests have left with illness from eating today. The list of complaints in the email was borderline endless. So disappointed
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