Sadly the ‘hot’ towels were cold for the facial- very disappointing as these are the best part of a facial for me!
Spa area was really dirty, months of grime on doors, flooded floor, mould in changing area- simple stuff which should be better.
Spa desk was unmanned so all customers were confused over who to ask for drinks/food/towels etc.
No one who worked there in hotel or spa smiled, no one seemed to want to be there- very odd atmosphere.
Been here twice now Absolutely loved it and to be given the upgrade room means a lot ,we will recommend to friends and family we will definitely be coming back
If I have one negative thing to say it would be that there were far too many people using the facilities and nit enough space. There really should be number control. As a result we didn't use the pool sauna or any of those facilities. The afternoon tea was good and the breakfast was fabulous. Rooms are nice and our shower was lovely. Could provide nicer body wash and shampoo.