I booked a particular room as I've been going there twice a year for 6 years however they had booked that room out to someone else. The room they put me in was half the size not the full package I paid for. The toilet didn't flush and no hot water for a shower. When I complained I was told the manager would speak to me and I'm still waiting to hear from them. Absolutely disgraceful
As a Spa hotel the treatment area / rooms are very basic and small. The treatment by thevtherapists was good and enjoyable ie relaxing as they should be.