Treatment was very good, felt very relaxed after and definitely benefited from it.
Treatment room itself was very dark which made the initial introduction and instructions uncomfortable/awkward.
Electric fan that was used to warm the room spoilt the tranquility of the atmosphere too as this was on the for the duration of the massage.
No atmosphere and no welcoming. No one one duty. It was meant to be a 50minute massage and yet was only 45 minutes.
No level of real care and a bit disappointed if honest
Quite disappointing to be honest- spa area is pretty dingy (given this is a 4 star hotel we expected much better). More than 5 mins of the massage time was taken up by filling in more forms meaning we were late going in, but it was still stopped at the original time. Never asked how the pressure was and came out wishing we'd gone somewhere else.