GUILDFORD SPA
SPABREAK
MANAGER INTERVENED AFTER RECEPTION STAFF DECLINED REQUEST TO MOVE US FROM A ROOM ON 3rd FLOOR, AND NO LIFTS
ANDREW MOVED US TO 32
ISSUES
1. BATHROOM NO HAND SHOWER KNOB CANT USE HAND SHOWER ESP DIFF FOR LADIES
2. DIRTY SHOWER TRAY
3. ROOM COBWEBS
4. IRON NOT WORKING
6. No. ROOM PHONE TO PHONE RECEPTION
7. BED MATTRESS FLOPPY SINKING IN WHEN LYING ON IT
8. TOWELS ONLY 1 OF EACH OF 2 SIZES…not good for 2 sharing occupants
We had a lovely spa afternoon. The staff were attentive and friendly, and we enjoyed our treatments - very relaxing. The facilities were good, plenty to choose from indoors and outdoors. It was pretty quiet on the day we went (during the summer holidays). The afternoon tea was very tasty and again, nice and quiet throughout. Overall a recommendation from us!
The spa experience was not as luxurious as others I’ve been to… it didn’t have the ambience and ‘aromatic scent’ of the usual luxurious spas.
The changing rooms are dated, the indoor pool was good, the outdoor area with two choices of decking and a large hot tub were lovely with views of gardens, but not enough seating and sunbeds for the number of people there. The treatment was good and the afternoon tea delicious.