Do not use this company if you have any kind of disability or additional needs. I booked using a Xmas present voucher from my son. Before I confirmed the booking I emailed spabreaks asking questions about accessibility to the hotel, spa etc. I was very clear about my access needs and was reassured it was all fine, but when I arrived at Guildford Manor Hotel and Spa I was met with a large number of steps at the entrance. I use a walker and whilst I can climb stairs it is very painful for me.
I booked the Spa and Sunday Roast as a birthday treat for my sister. The facilities were good; our massages (both with Peenida) were excellent and the Sunday lunch was fantastic. A great experience all round.
Hotel was a bit datet with boudoir like furniture and dark rooms. Common areas away from reception were dirty and used in the hotel, spa areas seemed better looked after.
Unengaged reception staff
The experience, was wonderful, the staff exceptional.
Unfortunately though the afternoon tea was lovely, I was dissapointed that when we asked for a couple more sandwiches we were told we had to pay.
I've had afternoon tea at lots of lovely places & it's never too much trouble to have an extra sandwich or two. I was treating my daughter for her birthday & it was her that would have liked a couple more, but she didn't want me to pay for some more. It was dissapointing.