Guildford Manor Hotel & Spa Reviews

Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE

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Reviews are written by customers after their visit.

4.1
1387 reviews

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Written by our customers, so you know what to expect at each and every venue.
The massage experience was great and was relaxing. There were areas of the hotel and spa that required some tlc. There appeared to have been a higher standard to the hotel historically but has not been maintained. Lots of small parts of the decor need repair and the standard of cleaning was average to poor in a few areas. With an improvement to the set up and repairs here and there, the experience staying here could be greatly improved. It is a lovely setting with some beautiful grounds.
The twin room offered was poor quality & bed linen was tired & torn. Alternative room offered which was more acceptable. Treatment was good although staff were rather disorganised and no-one seemed to be managing booking system. Restaurant was also rather short staffed and erratic although food was good. Overall, the spa has potential however I’m not sure we would return.
My partner and I stayed at the SPA hotel on the 11th March; check out the next day. I have to be honest and inform you that we've had a really negative experience during our stay. We've been to a good number of SPA and I would not include this facility into the same category. The condition and maintenance of the place was very low and dusty. I would not recommend it to anyone and will leave a review on trip advisor and google. I do not like to write bad reviews but this was a must.
The decor inside was not what I expected, it had an asian feel, everywhere was super clean and well kept. All the staff were very friendly. There was a wedding group gathering when we arrived but the receptionist still showed us around the spa facilities. The outdoor pool was my favourite, so warm with lovely views across a field, perfect for relaxing. Sauna, steam room and jacuzzi all very clean. Afternoon tea was gorgeous, good selection and lovely tea set. Would recommend, value for money
I took my mum here as a birthday gift. We had a lovely time. The massage was lovely. Everyone was friendly only thing we wasn’t happy with was that the bar closed at 10.30pm We were not told this so couldn’t get more drinks in before they shut. Then they turned the lights off in the restaurant when we was still sitting in there drinking.