Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
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1193 reviews
Room was cold and dirty and had leaky windows. Steamroom didn't work during our stay. Manager was really rude and unpleasant. The receptionist (Tamara) was also rude and unhelpful, and essentially accused us of lying after something went missing from our room. Other staff members were lovely. The masseuse, Lux, was super friendly and very good at her job.
Unfortunately our stay was ruined by Tamara and the rude, small minded manager. Didnt care at all that we were there for a special occasion
Head Massage
Me and my husband had a deep massage and it was very good and relaxing, especially for my husband who is recovering from stroke.
Mary
Deep Tissue Massage
room was a great room with a view but when it rain quite hard water was coming through the window and all they did to resolve it was put towels on the window ledge which after a while was very damp.
Also on our package we had a lunch included which we tried to exchange for part of our evening meal but that did not happen.
Head Massage
The pool, steam room and outdoor jacuzzi were good. The sauna was OK, but not that hot, and there wasn't any water to pour on to increase the heat. The jacuzzi inside didn't look that clean - it had sand and other deposits on the surface which put me off using it. Unfortunately the welcome and atmosphere could have been better. There wasn't anyone at the spa reception, I had to walk back to the hotel to ask for the water to be filled up. The lounge area was small. I felt I needed more towels.
Swedish Massage
Well it is a case of fur coat and no knickers! The hotel looks good but the customer service is so poor it’s laughable. When we checked in there was no one in reception, we shouted and rang the bell for 10 minutes before the receptionist arrived. She gave us no information about the hotel and there was no welcome brochure in our room. So we did not know where to hire robes from? ( incidentally which 4* hotels make you hire a robe? Normally this is complementary) The spa was grimy and overprice
Swedish MassageShow all…
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