Fountain Beauty & Wellness - Canary Wharf Reviews
15 Hertsmere Road, Docklands, London, E14 4AW
Check availability and book onlineReviews are written by customers after their visit.
1816 reviews
I booked on Treatwell with a specific therapist whom I'd been with before, and I'd known to be good. When I arrived at the reception I told them who I was there to see, the girl just smiled and said they'd find me someone to do my massage, I again explained I'd booked with a specific therapist but she just laughed and got somebody else. If they'd told me that the therapist I'd booked with was ill that would be one thing, perhaps I could have re-arranged but they said nothing and acted as though booking a specific person wasn't serious. What's the point in having the option on the website if that's the case? In the end the massage wasn't as good as with whom I'd previously seen and specifically booked. The lady who did the massage didn't put any music on so it wasn't as relaxing as usual. Pretty disappointed really.
Swedish Massage
Verified review
It was a very good experience. Staff are friendly and know exactly what I need, the environment is nice and clean.
Verified review
Staff was lovely, ambience could be better but overall good value for money. It is also conveniently close from canary wharf.
Treatment by Lily•Ladies' Waxing
Verified review
The staff here are very friendly and the deep-tissue massage itself was good, but the venue is more 'clinical' in appearance and facilities than a relaxing spa, so the overall experience wasn't as expected. There was no spa music in the room itself, so all I could hear during the massage was the washing machine spinning. Also I had a male masseur without being warned about this before I turned up. Although he was very professional, I was a bit uncomfortable throughout and would have preferred to be told about this when I booked. The room was very tiny and quite shabby (the bed was propped on blocks to raise it to the correct height). Instead of soft towels the bed was covered in tissue paper, so not as comfortable and 'spa-like' as I was expecting. If you are not fussed about the surroundings and overall spa experience and just want a nice massage, this venue seems fine for that.
Verified review
Overall good value for money but they always try to upsell and at ridiculous prices. i would buy a package here but I still think it works out cheaper to just keep booking through Treatwell
Treatment by Lily•Deep Tissue Massage
Verified review
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