Overall a good experience and would go again. I arrived at the salon and had to wait about 30 min for my appointment, but I think this was down to the salon just re-opening and being down on staff. My hairdresser was really friendly and my 1/2 head highlights look great. The one thing I think they could have mentioned is that by having toner, I needed to pay an extra £20 on top of what I had already paid on treatwell, but still good value - £150 for 1/2 head highlights, wash, cut & blowdry