The venue was well located just off Putney High Street, so very easy to find and get to. I was one of the first appointments of the morning and when I got there another girl was also waiting. I was told to wait and at 10 my hair dresser came to collect me. He asked what I wanted from my hair cut to which I firmly explained I wanted a trim only, as I was trying to grow my short hair out. He also asked how I wanted it blow dried and I deferred to his opinion.
I was then taken to the the back of the salon, next to the girl who was seen before me. My hair dresser washed my hair rather quickly and I felt slightly rushed, as although I was seated after the other girl my hair wash was finished way before her (it looked like her therapist was giving her a nice little head massage which I didn't get). Minor niggle but this contributed to the overall feeling I had from the salon which was to rush me through my appointment.
Next came the haircut which was good, the hairdresser took his time and trimmed the ends and dried the hair well - however the reason I am only giving this venue 3 stars, and the reason I am leaving my appointment dissatisfied is because after I explained that I only wanted a trim, the hairdresser proceeded to take even more hair off my ends after he had blow dried my hair. If he had just left it after drying, I would have been satisfied. As it was, I left the salon with a shorter cut than I wanted.
Overall the venue is well located for people in the area, I would just recommend that you are VERY firm with your therapist when explaining what you want.
Overall I am extremely dissappointed. In short, the hairdresser was unable to execute a simple straight hair cut and has left my hair very crooked and with all different lengths. As he took off over 3 inches of my hair, I can't even get it fixed elsewhere until it has grown out. Not happy at all. Very unprofessional wearing a crushed t shirt and arriving late to work - after I had arrived. I cannot recommend nor will I ever return.
I rarely write reviews but wanted to share what a great experience I had at Chez Stephan. They fitted me in at short notice and were friendly and welcoming. The salon had a nice calm atmosphere with relaxing music playing. Ben did my highlights while I had a glass of wine. He did them with paper rather than foils which was a bit surprising but they are lovely, exactly what I asked for and really natural looking. I then had a shampoo with Charline, which also included a head massage and hot towel treatment which was very relaxing. Charline then cut and blowdried my hair. She asked me exactly what I wanted and kept asking if I was happy and wanted any more cut off in places, which was great as I'm always a bit wary having a cut from someone new! She then did a great blowdry which I wasn't expecting. Overall, one of the best hair cut and colours I have had and a lovely relaxing experience, highly recommended!