Appalling. Turned up and reception was in chaos. Lots of customers and staff all trying to do everything at once. No one looked like the we’re getting good customer service. I finally managed to get someone’s attention and then they spent 10 minutes trying to find my booking. They finally twigged it was through treatwell and they hadn’t actually registered the booking. They couldn’t fulfil the booking so just offered to rebook or refund taking no responsibility saying it was booked through a third party. Wouldn’t go there again