Champneys Day Spa Guildford Reviews
194 High Street, Guildford, Surrey, GU1 3HZ
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960 reviews
I booked the night before using Treatwell. I had confirmation by text and email of my chosen appointment time, 11:30. I arrived on time and told reception I was there for an 11:30 appointment and told to take a seat. 20 minutes later I asked if there was a problem and was told my appointment was 12 noon. It's a busy time with Christmas shopping to do and I was then offered a hot drink to wait, there must have been a mistake with the Treatwell booking. My therapist came to get me at 12:10. These things happen, but I should have been told on arrival, as I mentioned my appointment time. I could have easily gone off to do some errands and returned. Secondly, after the mistake was identified, if the therapist was running late, I again could have been invited to leave and come back for the expected time. I booked the appointment as a quick treat whilst getting Christmas shopping done, but then had to waste nearly 45 minutes waiting for a 25 minute treatment. However, my therapist was excellent and this was not her fault at all. The hot stones were indeed worth the wait.
Treatment by Massage
Verified review
If you are going to book 9am appointments, make sure you open 5 mins before 9! Don’t leave customers waiting outside! Invite them in to wait if you aren’t ready! Massage itself was excellent.
Treatment by Massage
Verified review
Always a great experience unfortunately one of the gels came off the next day but the staff were great and booked me straight back in to repair at no extra cost.
Verified review
I always love coming here, unfortunately sometimes the manicures aren't quite up to standard given what you're paying for. That said the staff are brilliant and I always leave happier and more relaxed.
Verified review
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