I have used Champneys in Guildford for around 6 months. Normally I can't complain about anything there but today I had a different experience.
My guess is the therapist was new. It was the most painful wax I'd ever had but and when I got home I discovered there were missed patches of hair left behind after the Brazilian was done.
I realise I should have contacted the salon directly to sort this out but I really didn't want to go back in.
This is the only bad experience I've ever had here but it has made me think twice about booking my wax here again.