Lovely facilities and staff were really helpful and nice.
Massage was lovely!
The spa ran out of locker keys for the woman’s (luckily I was with my partner)
Would have be more clean if visitors wore shoe slips as they came into the spa.
I have used this hotel a number of times and loved the spa experience every time, this time however during my treatment I was warned that the fire alarms may be tested, of course I have no problem with this, however they continued to go on so the lady doing my treatment asked me to come with her in case it wasn't a drill, of course better to be safe than sorry, so half way through my massage we walked upstairs to be told it was still a drill/test and we could continue, it then came on 2 more times during my massage, considering my massage was only half an hour it was not the most relaxing experience, and of absolutely no fault to the therapist, she was brilliant and very apologetic. My friend then went in to have a facial straight after and was interrupted by 2 men walking into the room talking about construction. Your poor member of staff was mortified that we had to endure so many interruptions during what was supposed to be 'relaxing' treatments.
I will continue to use the spa as I love the place and this is the first time I haven't been fully satisfied. However, a heads up.......We come to relax and these interruptions were very annoying.