Did not receive the treatment I had booked, was advised by the therapist they don't do it. What I was going to get was a head and shoulder massage which is completely different. Complaint was made and still not resolved, still awaiting a phone call to advise on a refund. I have since gone to another spa to get the treatment I booked with no issues.
The spa overall was lovely. We booked as a group using an online voucher so it made the whole day fantastic value. The receptionist was attentive and polite and the therapist was very good.
There were a few areas of the spa which needed a little lick of paint here and there and a few minor improvements but we had a great day and would come back again.