The overall experience was OK but lots of snags - ladies changing rooms were bad. There is one shower and 2 changing cubicles which was definitely not enough as when I arrived there were about 10 ladies all trying to use this tiny space. The lock on one of the changing cubicles was broken as was the toilet seat. I couldn't find a free locker to put my belongings in as there was a lack of them in the ladies changing rooms and I was offered one in the main area but it was the size of a tissue box.
Spa was dated, could do with a good clean. Relaxation pool was very cold and not very relaxing.
Treatments however were wonderful and cannot fault them.
We thought that the spa area of the hotel was quite run down and in need of some renovation. It didn't really look like the photos that were used to advertise it on Spa Seekers. The lighting was very low and the changing rooms very small. There were also insufficient robes available so we were not able to hire one for the day. The treatments and therapists, however, were amazing and the afternoon tea in the restaurant was really lovely. We were able to make use of the hotel gardens.