Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Check availability and book onlineReviews are written by customers after their visit.
2613 reviews
Lisa was very charming; made me feel relaxed and explained my treatment. Overall a very good experience
Body TreatmentsShow all…
As a whole the spa experience was good. I had a pregnancy massage which was fantastic and my partner had a Swedish massage which he really enjoyed.
We were disappointed that the jacuzzi was not working and the pool temperature was also very cold!!! We were also not informed until we'd paid for parking that it was an inclusive part of the spa day!
Finally the ladies changing rooms were not very clean. The sanitary bin was full and overflowing and had flies around it!!
Issues included:
Booking treatments. We felt we were not listen to.
Cleanliness of the spa facilities.
Unable to use the jacuzzi.
Loud banging noise in the sauna.
Cold pool.
Other guests eating foot and using phones isn’t the relaxation room (recommend implementation of signs).
However, the staff were friendly and provided a good service when we had our massage and we did enjoy our time.
Great massage, good facilities. The changing rooms are a bit ‘tired’ and the whole spa was a bit dirty (hair and dirt on floors when walking between rooms). Other than that a nice evening.
We attended a spa weekend for a Hen party at West Cliffe. Not really sure where to begin..the staff were not friendly or helpful, there were a few who were nicely but overall staff were short. The spa area was beyond disappointing - a really tiny pool which was dirty, a small jacuzzi and a whirlpool that only came on when it felt like it. Definitely would never go back for a spa weekend. Food was lovely and the massages we got were divine- otherwise avoid!
Contact
Discover
© 2024 Treatwell Limited
5d4f82c7-6e42-4937-ab4b-dacefc1958b8