Had a spa day including four treatments, all with Grace - Massage, Facial, Mani, Pedi. The receptionist was friendly, the heat rooms/pool lovely, and Grace was great - really knew her stuff and very friendly. I had an injury to my ribs and for the Swedish Massage, she was extra careful and I never felt any discomfort. I also had a lovely afternoon tea at the hotel, which rounded off a great experience. Would suggest better changing facilities are needed, but apparently the spa know this.
The venue was dirty, except the treatment rooms. The therapists were amazing and that is the only saving grace.
Disappointing introduction on arrival started with Unfortunately , instead of hello and welcome. this theme continued throughout our stay.
changing room disgusting level of cleanliness in covid. No facilities to dry your hands after using the toilet. toilet seat hanging off and the toilet bowl was actually mouldy.
I think I was charged too much at £90 pounds a person for what I got.