Spa was extensive, but where it had been busy, changing rooms were unkempt, towels dropped all over the place and not picked up. Rubbish discarded and was just left. My manicure was poor it was a file and polish, i could have done better myself and it would have lasted longer as all started peeling less than 2 hours later. When we wemt to spa next morning it was a much better experience as 1st thing was quiet and clean.