The staff, treatment therapists and the restaurant were great, very helpful and friendly. Unfortunately we did find the downstairs spa area very small and cramped especially the ladies changing rooms. Probably due for some renovations. The pool upstairs is under a domed glass roof so area was very hot. Pool is lovely but in need of retiling in places and there are not enough sun beds around the pool. My daughter booked the spa day as a birthday present to me and was disappointed with quality.
My facial was very relaxing and Alice took on board my skin troubles, suggesting products I could purchase that could help alleviate it. The treatment came with a discount on said products to purchase that day but unfortunately I didn't realise the time limit until it was too late. Would definitely like to return.