Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Check availability and book onlineReviews are written by customers after their visit.
3325 reviews
It started with a lovely welcome from the receptionist& Spa staff, unfortunately it went down hill from there. The changing room is tiny, hair dryer broken, no hand drying facilities & the shower cubical poor. The spa area itself is ok for an hour, but not somewhere you would want to spend any longer, no loungers and dark. Our waitress at lunch had little knowledge of the menu and despite answering our Q's what we were served did not match her answers. Further customer service was non existent.
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We both enjoyed our Massages very much and Grace was wonderful
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My hot stone massage was wonderful, just the right amount of pressure as I can’t tolerate a normal massage due to my fibromyalgia.
My husband was again very happy with his Swedish massage.
Alice is lovely and was very considerate to our needs.
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We had a great day it was very relaxing. But my friend that I came with is disabled and I have to say that having no disabled access to the spa was so dissapointing. My friend really struggled with the steep staircase and none of your staff offered to help or seemed to care. Due to the access we would be put off returning, Also our lunch......the bread was dry!! a simple problem that spoilt it. However this was not part of our package.
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lovely massage very relaxing and the facilities were lovely especially the aromatherapy room
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