Was called early to say the boiler had broke & the pool, jacuzzi & hot tub would be colder than normal, but all other facilities hadn’t been affected. Was given complimentary parking, robes & slippers to compensate. Gentleman in the spa was very welcoming. Enjoyed the experience
I had a lovely day with my daughter relaxing in the spa area and my treatments were very good as was lunch. My only criticism would be that the changing room is very small so difficult to manoeuvre around other people at busy times.
The spa had all the facilities we could have wished for, however, some were completely unusable which was a real shame. The swimming pool was absolutely freezing and we were not able to swim at all as it was so uncomfortable. The aromatherapy room had no aromas nor music or anything really, it just felt like a slightly grubby room! The jacuzzi, steam room and sauna were great - although the spa itself was also cold and not nice to walk around in swimming costume.