Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
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3325 reviews
Your facilities are absolutely filthy!!!!
The therapist was very pleasant however.
The changing rooms are a health hazard, mouldy, smell of mould and just disgusting.
Verified review
I booked spa package with 2 treatments part of package and extra pedicure. My partner enjoyed her massage as the lady was experienced and my therapist was young lady who just finished her training 3 weeks ago as she claimed and didn’t know how to massage so it was waste of time and money. Our pedicure took place over bed and she just put polish without soaking the feet in water or cutting and filling the nail. Very unprofessional.
Bed was very uncomfortable, the room was top floor and no lift.
Verified review
Kayleigh the therapist was attentive, pleasant and made me relaxed and explained everything.
The venue going through the pool area to get to the spa therapy area seemed very claustrophobic and dark and I heard people saying there is a lack of changing and showering areas. It would be almost impossible for anyone even slightly disabled to get down the stairs to the ‘Spa’.
Verified review
Toilet was out of action in female changing room. On ground level, where the very helpful gent who orientated us, one of those toilets was out of action. The toilet bowl of the second one was dirty in the morning was soiled. I was disappointed to see it still dirty at 4p.m. At this time I did report it to main reception. Young lady said she would advise appropriate member of staff. There was no record of inspection in cloakroom.
Verified review
Setting in therapy room too dark - no consideration given to older people or those with poor sight I found it difficult after 1 hour's treatment to change and leave after therapist left.
I am not as mobile as I would like to be that needed to be addressed by therapist.
Loo at the end of the changing room not suitable as floor and toilet were wet - unsafe and not convenient.
Kayleigh very pleasant young lady but I found her a little inexperienced doing the massage but face treatment very good.
Verified review
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