We are Boundless member and this was our first stay at Westcliffe Hotel. I felt Receptionists were less attentive to us. I can't be sure whether there was any issues with race/people of colour issues were involved. The same receptionists were pretty friendly and attentive to indigenous white English guests. There were majority guests were elderly and their body languages told you that we shouldn't sharing the hotel accommodation with them. Nothing explicit but that was there.
Served a rock of a scone with afternoon tea which I couldn't even cut, when asked for another a lump of dough uncooked and then I was told all cakes are raw inside when fresh out of the oven