Bournemouth Westcliff Hotel Reviews

7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS

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Reviews are written by customers after their visit.

4.4
3296 reviews

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Written by our customers, so you know what to expect at each and every venue.
Spa had a lovely atmosphere, staff were friendly and helpful However, in the female toilets, 2 were not working and the overall area was dirty.
Had a great experience overall however just a few things that I feel could’ve been better. The men’s changing room didn’t have individual places to get changed and is overall cramped. The therapist I had was great however the massage table was rocking
Enjoyed the spa day but very disappointed with the temperature of the water in the spa areas. It was very cold & I therefore didn’t use the pools. The other swimming pool was warmer but very tired with parts of the sides coming away & green algae visible in parts. Treatment & lunch were good.
I booked 7 weeks prior to our Spa day & lunch but never received email confirmation. We were travelling in separate cars so paid a total of £12 to park. The treatment room & bed were cold were the face flannels/mitts - I was told this was due to me being the first customer (10am). I was booked to have a 50 minute facial but after 30 minutes she said that she had finished - she has misread the booking details! We ordered lunch which took 45 minutes to arrive. Not the most relaxing experience!
The massage rooms are in need of decorating, a lot of noise outside the room. The restaurant was nicely decorated however I ordered a chicken ceaser salad and all of the lettuce was brown and didn’t eat it, my husband also ordered a chicken burger which was meant to have tomato relish they put chipotle on it which was not pleasant when queried was told it’s what was on the menu when pointed it out it wasn’t didn’t see him Again and had to wait 25 min for our cheesecake not impressed.