The Spa was a massive disappointment, so tiny, one toilet and one shower. For The amount of people that was using the space it was ridiculously small. Also smelled damp and there was mould. The bedroom was clean but needs Updating. The dinner started off well, but the main was cold and the dessert was so hard couldn’t eat it. Overall a disappointing stay, especially for the price you pay.
I thought the spa was run down, the aquality of the food for the afternoon tea was awful however thank goodness the facial was good, if it hadn't of been I would have been very upset for my daughter who bought me the spa day
The lift was out of order and we were on the 3rd floor. The parking was £12 a day. The food in the restaurant was very basic and we were glad to eat out in the last night. The Gym was closed until 9am so unable to use it early in the morning. No bath in the room. Walls very thin, could hear everything in room next door. Team members very new, didn’t know what they were doing especially in the Spa. Travelled a long was for this spa experience and was very disappointed.
Really not good which is such a shame as myself and my mum had been waiting for months for this trip. Staff were very apologetic about the situation but the agency staff doing treatments clearly didn’t care about the experience so much so that my mum is having to book another massage to recover from how much they hurt her. Real shame.
We noticed the actual spa was quite dirty and the pool was freezing too.