Bluewater Spa at The Connaught Hotel, Bournemouth Reviews

Bluewater Spa, The Connaught Hotel and Spa, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH

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Reviews are written by customers after their visit.

4.7
4344 reviews

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Written by our customers, so you know what to expect at each and every venue.
I was using my voucher which was a present from my friend. I booked the treatment online. The resonse was very quick and good. I explained I wished to have a massage, swimm and for the rest of the voucher to use in the restaurant. On the day of the treatment I received a message that the treatment is not possible now but they offered another, shorter time which I accepted. Treatment was very nice, swimming lovely but everything very, very dirty and shiwers were both blocked!
Spa treatment was very good. Swimming pool was not so clean, shower didn’t work, no bags or dryer for swimming costumes, have to wear outdoor shoes across the entrance to the pool on the way out.
I was expecting more of a spa experience. The pool, sauna, jacuzzi and steam room were all in a rather limited amount of space. There was not enough space for more than 3 relaxation beds beside the pool. The shower at the poolside was not working The shower drainage in the cloakrooms was non existent which meant that if you showered you would have had to stand ankle deep in other peoples dirty shower water!!! We chose not to shower!!!!
Had an amazing day. Would highly recommend
Staff very friendly, helpful and eager to help - at reception, in the bar and the spa