Beauty & Melody - Marble Arch Reviews
19-21 Great Cumberland Place, Marylebone, London, W1H 7AS
Check availability and book onlineReviews are written by customers after their visit.
626 reviews
The venue and location was great- really smart and professional. I was treated really well and made to feel at ease. My only issue was that my hair wasn't as light as I normally like- and feel that my roots are still visible.
I have emailed the venue to see if I can go back to rectify this issue- I am sure they will accommodate me well.
They did however seem to be confused about how I had already paid through treatwell so there could be better communication.
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2 weeks ago, Alexandra did my nails and it was genuinely the best gel / shellac manicure i've ever had. She was meticulous, thorough and professional throughout and there isnt a single negative thing i could say.
I came to the salon thanks to a Groupon deal and will go back and pay full price. My nails STILL look great, shellac has stayed on - they've lasted a holiday and a hen do! Thanks Alex.
I highly recommend this place for waxing. Great stuff and service. Thank you very much!
Verified review
Had a course of 5 laser treatments (though paid for 6). Not a good experience at all. My only consolation is that i never paid the full price. I have done the laser treatment in Angel branch. The salon there is situated above the Thai massage place, which just looks so dodgy, i couldn’t even find it at first. So don’t expect the same beautiful and spacious rooms as shown on the website from their salon in Marble Arch. But the main problem is the staff. I had 3 different beauticians.
The first one, Georgia, didn’t really know what she was doing. The treatment for full legs, Brazilian bikini, underarms and chin was taking 40 minutes (including my dressing) – I did communicate this to the manager Matthew, but he told me this is absolutely normal time. She didn’t wear the gloves, she re-used the gel she applied on one part of the body to re-apply on the next instead of wiping it and using the new gel. She never cleaned the treatment area beforehand, nor she cleaned the gel off you after. Anyway, I think they actually fired her now.
The second beautician, Renata, was in fact very good. She done much more than i expected, using towels, marking off my moles, cleaning the areas before, using new gel, thoroughly cleaning the areas after the treatment and applying olive oil and san screen. My treatment took 1.5 hours, which shows the difference. Unfortunately, I was unable to book further appointments with her.
The third girl, Kathryn, was ok. Not as attentive as Renata, but definitely better than Georgia.
The problem with so many beauticians was that each of them was saying different rules and guidelines on the length of the treatment, on the timings between the sessions and so on. You would think that the specialists in the same salon should at least use the the same pitch. So it got confusing.
The treatment didn’t work for me anywhere apart from underarms, but I didn’t want to make fuss about it, just wanted to finish the last session and forget about it. My last appointment was supposed to be tomorrow. Usually, they send you a reminder like 3-4 days in advance, which leaves you time to re-schedule if needed. They didn’t do it this time. I had called the branch and asked to re-book my tomorrow’s appointment, but i was refused this as their cancelation policy says to notify them 48 hours in advance. So, I lost the last session. You can argue that this is ok and this is how the busy salons operate, but last time THEY have cancelled my appointment ON THE DAY, about 2 hours before. So, the cancellation policy seems to be working one way only. This was the last drop that made me write this review, which i will copy to all the websites i can to give people idea of what to expect from this place.
Just had a gel pedicure here with Nina - SO good, cannot recommend highly enough!
Friendly and attentive reception staff (and no issues with accepting Treatwell voucher, which i know can be the case at some salons). Nina, who did my pedicure was amazing - really friendly and chatty and also did a really thorough pedicure (sometimes when i have had gel pedicures in the past at other salons they have been less than attentive with cuticles, dry skin removal etc).
Great value for money (particularly as i used a Treatwell discount code, but even without this, would still be reasonably priced) - i will definitely be back. My only criticism is that it would be nice to have a few more gel colours to choose from.
Thanks so much!
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