Beauty & Melody - Marble Arch Reviews

19-21 Great Cumberland Place, Marylebone, London, W1H 7AS

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Reviews are written by customers after their visit.

4.4
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Written by our customers, so you know what to expect at each and every venue.
The colourist I had was really good and I was really happy with the colour. I also think B&M offers good value for money generally, especially with the Treatwell offers. My only small criticism is that, because they have some female clients who have their hair done privately, whilst their hair is being washed, a male stylist (as mine was) cannot come through to the hair washing area. As a result, I had to wait longer than the set amount of time for my colour to be washed off (which was fine in the end but I was concerned it might have been on too long).
I really loved the manicurist who did my nails. She was friendly and professional and did a great job. The spa/salon itself is quite chaotic and messy. The staff at the front desk didn't seem to know what was going on and their area was really cluttered. They didn't give off a welcoming, upscale salon vibe and were a bit rude. There were also lots of dirty cups and glasses on the table in the waiting area. I would probably come again to get my nails done, but definitely wouldn't get much else done in the salon due to the cleanliness issues.
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All round great experience. Lovely salon, pedicurist was so lovely, really attentive. Pedicure itself was so relaxing and my feet got the pick me up they needed! Would definitely go again and recommend to others.
The staff were welcoming and everyone was friendly and really professional. Booking an appointment was fairly easy and the staff were helpful in helping on the phone. The service was good and I actually booked another appointment for a different treatment. Hopefully that turns out well! Overall a good experience.
The guy who dried my hair was really rough and pulled my hair out when he brushed it! Blow-dry was very average and I wouldn't recommend or go back. Sorry!