Balance Massage & Wellness Reviews

152 New Cavendish Street, Fitzrovia, London, W1W 6YL

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Reviews are written by customers after their visit.

4.6
1029 reviews

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Written by our customers, so you know what to expect at each and every venue.
My wife went there and she was really happy after all treatments. Service was good and staff was very friendly. I will highly recommend to anyone. Good location in central London.
This was my first visit and I purchased a deep tissue massage. I like quite strong pressure on my upper back and neck and wasn't dissappointed. The therapist was very professional and massage was simply fantastic. Highly recommended.
Very welcoming staff; I was offered tea while completing a form and did not have to wait for my therapist. The massage was relaxing and I felt good for hours afterwards. I will be going back as soon as I can.
this voucher was purchased as a gift for me. The therapist hardly spoke and looked like she just couldnt be bothered which made me feel uncomfortable as the idea is to feel relaxed but I was made to feel like I was an inconvenience on a cheap deal. Additionally, the place advrtises itself as being very plush but it is at the bottom of a little hairdressing salon and not pluch at all, It is in fact very limited for space. I definitely wouldnt return even for free!
Apart from being a very small space downstairs (below a hairdresser) the venue was ok but it felt a little crowded, the room dark and tiny and very hot. The staff was not super friendly, e.g. speaking amongst themselves for about 5 minutes when I arrived and not knowing what to do with me, as they couldn't find my apt. I found this a little odd, but then suddenly they said no, all was ok. The massage started 10 mins after that. The 60 min massage was ok-good but the therapist focused on my legs for most of the time even though I had asked her to focus on my shoulder, neck and upper back region when we discussed my needs prior to the treatment (she had asked me!). Also the mud was only applied once instead of twice as promised. So in a nutshell, the therapist varied the treatment according to what SHE wanted to do, not the customer. So obviously I won't be back.