Balance Massage & Wellness Reviews

152 New Cavendish Street, Fitzrovia, London, W1W 6YL

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Reviews are written by customers after their visit.

4.6
1029 reviews

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Written by our customers, so you know what to expect at each and every venue.
It was my first massage in a long time and was very comfortable. I did arrive a little late, but the staff were so accommodating. I even still received the full hour which was great. The hot stone massage was well received and definitely recommend this place to others.
I was greeted by the most lovely lady who chatted with me while I waited. She was funny and kept me entertained while I waited for my therapist who was running late. The ambience in the massage room was superb, just candle lit with an ipod playing nice music. The massage started well but unfortunately despite saying my neck was particularly sore she paid very little attention to this, and the massage was not the full hour. The lady who had greeted me was most apologetic (I hadn't complained, she just noticed I was out early.
The initial impression on arriving at the Hairdressers was mixed and then down to the basement on some old stairs, that was the sub optimal, after that it was excellent, the staff were friendly the therapist was superb for a Deep Tissue massage (as long as you don't mind a bit of pain !). On of the best massages I have had in many years. The room was hot (so ask to switch the heater off ! The last Massage I had was another Wahanda offer at Beauty Direction in Wilton Road Victoria and that was the worst massage I have had. So Kudos to info4you in Foley Street...Keep up the good work.
The staff were very welcoming. The ambience was perfect-- warm, candles lit, very romantic. The music was just right: soothing. The room was very small however that didn't matter once the massage got going. At first, I was concerned the staff would be too chatty but everything soon settled down and I managed to really relax. I felt the staff did a really good job of relaxing me. My boyfriend would've preferred a more intense touch for his deep tissue massage (but really this isn't the staff's fault as he should have said if he wanted more pressure). The only awkward moment was when my masseuse started coughing and so left the room and then my boyfriend's masseuse also left the room saying "I'll be right back" so we both waited, assuming that she had gone to check on my masseuse who was coughing a lot. About 10 minutes later, a knock on the door asked if we were dressed at which point we explained we hadn't been told to dress and began to do so. That's the only hiccup really-- a bit of miscommunication. I would definitely do this again and recommend it to all:)
I visited looking for a good, deep sports / swedish massage that I could go back to on a regular basis. I found precisely that. The treatment was excellent and the staff were friendly and very professional. Also, the rates were very reasonable for the quality and length of massage. I would recommend highly and will definitely be returning!