Balance Massage & Wellness Reviews

152 New Cavendish Street, Fitzrovia, London, W1W 6YL

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Reviews are written by customers after their visit.

4.6
1029 reviews

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Written by our customers, so you know what to expect at each and every venue.
Maybe it was because I went as soon as I got the voucher but I booked in for the lava shells only to be told they hadnt arrived yet! When I got there the salon was shut, I had to call and waited for 5 mins before someone came to open the salon. Went down stairs and the area is quite sparse. Had a basic aromatherapy massage but couldnt smell any particular oils and they use a lot of oil. I had to have a shower before I left as I was covered in oil! She didnt know how to use the shower so it was freezing. Not really the relaxing experience I was expecting and I'm not sure how it could be charged normally at £110??
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The salon was really run down and wasn't a very nice place to relax. The therapist was nice, but it definitely wasn't the relaxing after work experience I'd hoped for.
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The venue itself is essentiall a couple of very small rooms under a hair salon, but the massage itself was fantastic and the therapists were friendly, informed, and very good.
whilst the venue is not perfect, the level of the care taken and skills of the therapist more than makes up for this. The location is central and relatively easy to find, underneath a hairdresser salon. I have had a lot of massages, but never one executed with such care and skill, and most importantly tailored to my specific ailments. The therapist, Alessandra, was the most skilled therapist that I have ever come across. The deal was incredible value and I will definitely be visiting again. I cannot recommend the most important thing, the massage and the service more highly enough. You msut visit to see the level of skill yourself - you will feel amazing afterwards!
I really enjoyed my experience, but with the Lava shells they could not give a deep massage, like hot stones or hands, I would have liked it more if some knots were worked out of my shoulders. The Therapist was lovely, she didnt rush and gave a good massage. The room was nice and ambiant.