Away Spa at W London - Leicester Square Reviews
10 Wardour Street, Leicester Square, London, W1D 6QF
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220 reviews
Had a great pedicure here. Very friendly staff throughout the venue and thorough treatment.
Treatment by Away Spa Team
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Lovely facilities, went during the week so it was wet peaceful. Great massage. Just missing a swimming pool.
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Great massage from Jodie/Jodine- on a heated bed! What more can you ask for?!
Treatment by Away Spa Team
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I was greeted and told I needed to pay £15 extra for an mummy massage as I was pregnant. I asked if I could have the therapeutic massage (which I had booked) on my side and tweaked as appropriate. They refused saying their insurance didn't cover it and that they needed to send staff on training courses for pregnancy massage. As I hadn't been informed that the therapeutic massage was not available for pregnant women, and as I had travelled in and planned my afternoon around the massage, I didn't want to leave without a treatment or pay extra. They agreed to give me a massage but shortened it from1 hr to 45mins. It was hard to enjoy the massage and felt like they were charging a "pregnancy premium". I received a 45 min massage which was very gentle, despite asking for more pressure on several occasions. I had not been pregnant, I couldn't help but think that if I had requested a gentle side lying massage, they would not have refused, or told me to pay extra, or shorten the time of my massage by 25%. Away Spa should have said 'some aspects of a therapeutic massage are unsafe for pregnant women, because [x, y, z]. Do you want to proceed if we do [a, b, c]?'. Pregnant women are generally flexible and used to skipping some aspects of beauty treatments, but generally not told they need to pay more for that privilege. Generally, any customer does not want to be told to pay more, that extra payment is required essentially to cover staff training costs, or that their insurance is insufficient. Overall, Away Spa need to make it very clear that the therapeutic massage is not available for pregnant women and the pregnant women must book a mummy massage.
Treatment by Away Spa Team
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