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Venue rating

4.0

43 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Away Spa at W London Leicester Square
Away Spa at W London Leicester Square
W London,
10 Wardour Street, Leicester Square, London, W1D 6QF
United Kingdom

Hotel Spa

Away Spa at W London Leicester Square
W London,
10 Wardour Street, Leicester Square, London, W1D 6QF
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat - Sun 10:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Away Spa at W London Leicester Square

AWAY® Spa at W London is the go-to place for glamour. Revitalise your body with one of our tailor-made treatments or revive your soul in our Sauna and Steam rooms.

A team of celebrity therapists offering head-to-toe treatments to leave you red-carpet-ready. From expertt tanning of James Harknett to hair styling by Adam Bennett.

The AWAY spa at W London is open Monday to Saturday from 10am to 9pm. On Sundays from 10am to 7pm

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Venue rating

Based on 43 reviews

5 stars 16
4 stars 14
3 stars 9
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (2)
  • Body Wraps (1)
  • Steam and Sauna Therapy (20)
  • Face
  • Facials (8)
  • Hair removal
  • Waxing (1)
  • Massage
  • Deep Tissue Massage (1)
  • Stone Massage Therapy (1)
  • Therapeutic Massage (26)
  • Nails
  • Manicure (4)
  • Pedicure (4)
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Have you been here? Write a review
Verified review Visited January 2016
Posted 3 weeks ago
YES REALLY GOOD, LOVELY MASSAGE VERY RELAXING, STAFF ALL POLITE MADE ME WELCOME.

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Verified review Visited December 2015
Posted 1 month ago
Amazing birthday treat!
Lovely staff and left feeling so relaxed. Would go again...and again!

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Verified review Visited November 2015
Posted 2 months ago
The spa is very small but on the plus side I had the whole gym and sauna to myself and the facilities are clean and in great condition. The massage I had was fantastic! The only downside really was an issue with the lockers - many of them do not lock so I had to get help to find one that I could use.

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Verified review Visited November 2015
Posted 2 months ago
The facial and massage that my friend and I had was absolutely lovely - couldn't fault that. However, this should not be advertised as a 'spa day.' The spa offered only a small sauna and steam room and a gym. There was no pool, or other facilities to use. The package advertises that you can use the spa facilities for an hour before and after your treatment - the only option would be 2 hours in the sauna and steam room which I doubt anyone would want to do! I would come again for a treatment but did not feel I got my money's worth for the overall spa day package.

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Verified review Visited October 2015
Posted 3 months ago
Perfectly fine massage. I was seen on time and needs were discussed prior. I will come back again.

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Verified review Visited October 2015
Posted 3 months ago
the whole experience was very satisfying, I really enjoyed it...from the minute we stepped foot into there till the minute we left it was great; I spent a lot of money on this but it was definitely worth it. The staff were so polite & the massage was excellent & relaxing, I will definitely be revisiting this place, the only con was that we were told the glass of champagne was on arrival but we actually received it & the end of our session?

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Comments

3 months ago
Dear Dorothy,

Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience.

I have already shared your comments with the Away spa team and we are delighted that you enjoyed it so much.

We look forward to your return to Away Spa and W London.

Kind regards,
Lauren
Away Spa Supervisor

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Verified review Visited September 2015
Posted 4 months ago
I would definitely tell my friends about the service I think it's really good. Friendly staff clean place and fun atmosphere. I will definitely come back.

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Verified review Visited September 2015
Posted 5 months ago
I had a Pedicure, Manicure and have awarded it 4 stars.

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Verified review Visited September 2015
Posted 5 months ago
I went for a Mix It Up Pamper Day and have awarded it 3 stars.

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Verified review Visited August 2015
Posted 5 months ago
Lovely ambience, precise work, truly enjoyed the experience and surely I will be back! There many services, I did a waxing, in the future worth trying also the others!

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Verified review Visited July 2015
Posted 6 months ago
I had a Ren Wow Experience and have awarded it 5 stars.

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Comments

6 months ago
Dear Rohina,

Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London.

I have already shared your comments with the Away Spa team as a reminder of what they do best.

We look forward to welcoming you back to the spa in the near future.

Kind regards,

Lauren
Away Spa Supervisor

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Verified review Visited June 2015
Posted 7 months ago
Nice experience, but the spa is quite small and the changing rooms and steam rooms are co-ed, which wasn't ideal or relaxing.

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6 months ago
Dear Camilla,
Thank you for your review following you experience with us at Away Spa, W London. I am pleased to hear that you enjoyed your experience with us. We are an intimate spa and space is limited, however we do our utmost to manage our bookings to ensure that all of our guests have space and time to relax both before and after their treatments.
I do hope that you will return to us in the future and would be delighted to oversee your treatments personally.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited April 2015
Posted 9 months ago
Had a really lovely experience at Away Spa at the W hotel. The spa is on the 6th floor - it's a small stylish space looking out over London.

My massage was one of the best I have ever had, the therapist did an excellent job of balancing deep tissue massage for my knotted back and relaxing softer pressure for everywhere else. The treatment room was spacious, sleek, and tranquil.

The only downside is that the whole spa area was not very big, so the only place to chill out before or after a treatment is in the waiting area. I really enjoyed the sauna, and found the steam room a bit too hot for comfort. There were a handful of individual changing rooms with showers and toiletries.

Overall the Away Spa is really amazing for massage treatments, but not quite enough facilities to make a whole day of it.

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6 months ago
Dear Marisa,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience, and in particular your massage with us. I have already shared your comments with the therapist who performed your treatment and we are delighted that you enjoyed it so much.
We are an intimate spa and space is limited, however we do our utmost to ensure that the relaxation area we have is as comfortable as possible for you to relax both before and after your treatments.
Thank you for alerting me to the fact that the steam room felt too hot for you. I will monitor the temperature to ensure that necessary adjustments are made.
We look forward to your return to Away Spa and W London.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited March 2015
Posted 10 months ago
The massage was amazing, and I didn't realise you also get a free sauna and steam room afterwards too. Will definitely be going back.

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6 months ago
Dear Nicky,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience, and in particular your massage with us. I have shared your comments with the therapist who performed your treatment, and we are delighted that you enjoyed it so much.
We all look forward to your return to Away Spa and W London.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited March 2015
Posted 10 months ago
Tucked away inside the W, the AWAY Spa is a little oasis of calm from the hustle and bustle of London's streets. The steam and sauna facilities are simply rooms off a short hallway in the spa - there is no real changing area as there are three 'bathrooms', each with a shower. The treatment was hands down (no pun intended!) the most relaxing massage I've had. Ever. I'd head back to the W for the massage alone!

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6 months ago
Dear Anonymous,
Thank you for your excellent review. I am thrilled that you enjoyed your Away Spa experience, and found your time with us to be relaxing.
I am so pleased that you enjoyed your massage with us. We would love to welcome you back in the future and look forward to your return.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited March 2015
Posted 10 months ago
Had a terrible experience at the W. My sister had booked spa treatments for my husband and I as a Christmas gift. She received vouchers from the spa via email in advance etc. When we arrived on the day, the spa had no record of our booking and were unable to accomodate us that afternoon. I was thoroughly disappointed especially as I had arranged for child care that day so my husband and I could use this treat together.

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6 months ago
Dear Sima,
I am sorry that your experience at Away Spa failed to Wow you as it should have. We take the feedback of our guests seriously and we value this to ensure that we maintain the level of extraordinary service that is expected from Away Spa and W London.
I would love for you to contact me personally so that I can rectify your experience. Please feel free to contact me directly on Lauren.Jones2@whotels.com.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 11 months ago
I went for a The REN Rose Wow Sensation Spa Day and have awarded it 5 stars.

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6 months ago
Dear Bukola,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London. I have already shared your comments with the Away Spa team as a reminder of what they do best.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 11 months ago
I went for a The REN Rose Wow Sensation Spa Day and have awarded it 4 stars.

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6 months ago
Dear Victoria,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 11 months ago
Nice place to spend some quality time relaxing and indulging in the high quality facilities. So good customer service, although I would urge the spa to ensure that customers leaving the hotel are not racially abused or otherwise.

Due to an incident with the security guards being rude and obtrusive upon our departure we will not return again to spend another £600.00.

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6 months ago
Dear Tracie,
I am delighted that you enjoyed your experience with us at Away Spa so much.
I am sorry that did not have an equally pleasant experience when you left the hotel.
I would love for you to contact me personally so that I can learn more about this. Please feel free to contact me directly on Lauren.Jones2@whotels.com.
Kind regards,
Lauren, Away Spa Supervisor

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Verified review Visited February 2015
Posted 11 months ago
Despite the size of the gym and spa, I had most of the facilities to myself - and I went on a Sunday. It was nice to have a private workout in the gym followed by a sauna to myself then a relaxing full-body massage ending with a glass of champagne. The spa is tiny so I imagine it can soon feel cramped if busier but I really enjoyed my visit.

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6 months ago
Dear Natasha,
Thank you for your excellent review. I am delighted to hear that you enjoyed your experience with us at Away Spa, W London. I have already shared your comments with the Away Spa team as a reminder of what they do best.
We are an intimate spa and space is limited, however we do our utmost to manage our bookings so that we can ensure that the relaxation area we have is as comfortable as possible for you to relax both before and after your treatments.
We look forward to welcoming you back to the spa in the near future.
Kind regards,
Lauren, Away Spa Supervisor

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