It is exactly like other customers said "The workers were talking to each other over you all the time, didn't pay much attention, I found it is bit rude as I never had this experience with other places, the gel wasn't done probably, I booked to have the eyelash refill also, but they said I need to do whole set for £60, I didn't expect that much from refill price to whole set price, so I didn't do the eyelash only nail gel.
I’ve had a manicure instead of pedicure and it was really great; really lovely therapist from Romania. The threading and waxing was not necessarily a pleasant experience but the result was good.
There was a lot of waiting around and poor communication.
I had to queue for 5 minutes at reception. The receptionist informed me that my (scheduled and confirmed) appointment would be delayed by 45 minutes. When I returned 45 minutes, I was still waiting for another 10 minutes. They made no attempt to contact me in the morning to reschedule. Not sure if I would make another appointment here. The treatment itself was fine, but not the customer service.