I think I had James (Sorry I don't remember names..) who was very attentive and even showed me the length he was going to cut so it's just right. The shu uemura treatment is very nice and he made sure that I had it on as long as it can so I get the maximum benefit. The cut was very nice and he curled my hair at the end and it was so nice- I have a lot of hair so it took a long time but I think it was very good value for money for what I had.