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Get in touch

CUSTOMERS

How can we help? If you have a query, you may find the answer you’re looking for in our FAQs.

If you can't find your answer there, contact our customer experience team:

  • Write to us - help@treatwell.co.uk
  • Call us 8am-8pm Monday to Friday, 9am-6pm Saturdays and
    10am-6pm on Sundays and Bank Holidays on 0330 100 3515

Please find below our adjusted festive opening hours:
December 23rd 10am-4pm
December 24th 10am-4pm
December 25th Closed
December 26th Closed
December 27th 8am 5pm
December 28th 8am-5pm
December 29th 9am-5pm
December 30th 10am-4pm
December 31st 10-4pm
January 1st Closed

ONLINE DISPUTE RESOLUTION

If you have a complaint about a service you have purchased via our website and you are unable to resolve this dispute by contacting our customer care team or the partner directly, you may submit a claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission available here: webgate.ec.europa.eu/odr/. Please note that this system is only available for complaints about online purchases.

BUSINESS OWNERS

If you own or run a salon or spa and you’d like to become a Treatwell Partner, we’d love to hear from you. Fill in this form and a member of our team will get in touch.

If you're already onboard and need to get in touch, write to us on supply@treatwell.co.uk or give us a call on 0330 100 3515.

JOBS

Want to join the team? Check out our jobs page – we’re always looking for talented people to come on board.

ADVERTISE

We’re always looking for exciting new collaborations – if you’re an advertiser and you’d like to work with us, we’d be keen to find out more. Contact us at advertise@treatwell.co.uk to talk things through.

PRESS

If you are a journalist who wants to tell the world about the wonders Treatwell, please email press@treatwell.com.

COPYRIGHT INFRINGEMENT

If you would like to tell us about an alleged infringement of your intellectual property right(s) on this website, please contact us at: photography@treatwell.com.