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Get in touch

CORONAVIRUS (COVID-19) UPDATE

We're receiving a very high volume of contacts at the moment due to the impact of the coronavirus and we continue to monitor the situation closely.

We strongly advise you to manage appointments online and check our customer and partner help centres - they could also provide the support you're looking for. Alternatively, send us an email and we'll reply as quickly as we can. Thank you.

CUSTOMERS

We're Treatwell – the online marketplace for salons and spas, and the easiest way to book (all) your hair & beauty appointments. Need help with something? You'll find the answer here.

For help with recently made or upcoming bookings, go to your account.

If you need to know about managing a booking, or to find out what we do (Treatwell, that is), head to the Help Centre.

For advice on treatments – where to go and what to book – visit our Marketplace and have a scroll.

ONLINE DISPUTE RESOLUTION

If you have a complaint about a service you have purchased via our website and you are unable to resolve this dispute by contacting our customer care team or the partner directly, you may submit a claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission available here: webgate.ec.europa.eu/odr/. Please note that this system is only available for complaints about online purchases.

BUSINESS OWNERS

Interested in becoming a Treatwell Partner? Good call. If you own (or manage) a salon or spa, we'd love to hear from you. Just fill in this form and our team will be in touch.

If you're already listed and have a question for us, just head to the Partner Help Centre.

JOBS

Want to join the team? Check out our jobs page – we’re always looking for talented people to come on board.

ADVERTISE

We’re always looking for exciting new collaborations – if you’re an advertiser and you’d like to work with us, we’d be keen to find out more. Contact us at advertise@treatwell.co.uk to talk things through.

PRESS

If you are a journalist who wants to tell the world about the wonders Treatwell, please email press@treatwell.com.

COPYRIGHT INFRINGEMENT

If you would like to tell us about an alleged infringement of your intellectual property right(s) on this website, please contact us at: photography@treatwell.com.


OFFICES

Our UK headquarters and company registered address is:

Treatwell
Fairfax House
15 Fulwood Place
London
WC1V 6HU

Company number: 06457679
VAT number: UK928047219