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Get in touch

CUSTOMERS

How can we help? We're a Marketplace for salons and spas, and ready to help with your online booking.

For queries, you might find the answer you’re looking for in our Customer Help Centre.

If not, just reach out to the Treatwell team:

  • Write to us - help@treatwell.co.uk
  • Call us 8am-8pm Monday to Friday, 9am-6pm Saturdays and
    10am-6pm on Sundays and Bank Holidays on 0330 100 3515

If you need help making a spa booking email us at spaconcierge@treatwell.com. Alternatively, please complete our enquiry form by clicking here and someone will be in touch as soon as possible.

ONLINE DISPUTE RESOLUTION

If you have a complaint about a service you have purchased via our website and you are unable to resolve this dispute by contacting our customer care team or the partner directly, you may submit a claim via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission available here: webgate.ec.europa.eu/odr/. Please note that this system is only available for complaints about online purchases.

BUSINESS OWNERS

If you own or run a salon or spa and you’d like to become a Treatwell Partner, we’d love to hear from you. Fill in this form and a member of our team will get in touch.

If you're already onboard and need to get in touch, write to us on supply@treatwell.co.uk or give us a call on 0330 100 3515.

JOBS

Want to join the team? Check out our jobs page – we’re always looking for talented people to come on board.

ADVERTISE

We’re always looking for exciting new collaborations – if you’re an advertiser and you’d like to work with us, we’d be keen to find out more. Contact us at advertise@treatwell.co.uk to talk things through.

PRESS

If you are a journalist who wants to tell the world about the wonders Treatwell, please email press@treatwell.com.

COPYRIGHT INFRINGEMENT

If you would like to tell us about an alleged infringement of your intellectual property right(s) on this website, please contact us at: photography@treatwell.com.


We are registered in England & Wales and our registered address is:

Hotspring Ventures Limited (Treatwell)
c/o Calder & Co
16 Charles II Street
London, United Kingdom
SW1Y 4NW

Company number: 06457679
VAT number: UK928047219